售後服務

GORJES 售後服務與保固

每一件 GORJES 的飾品，都承載著我們對細節與質感的堅持。我們提供完善的售後服務，讓您安心配戴。

  • 1 年免費保固（台灣地區） 自送達日起算 1 年內，非人為因素造成之產品瑕疵或石飾鬆動，我們提供免費維修與補鑲服務，並由我們負擔台灣境內來回運費。

  • 海外地區保固處理 考量跨國物流運輸時間較長、過程易增加飾品碰撞風險，且來回運費與關稅成本較高；海外訂單於保固期內若經鑑定屬非人為損壞之瑕疵，我們將直接提供原購買金額之等值購物金，免去您繁複的跨國寄送與等待流程。

  • 專業付費修復 若因外力碰撞、不當使用造成之損壞，或產品已逾保固期，我們將視情況評估修復可行性並提供專屬維修報價。

  • 無法修復之處理 保固期內若屬非人為損壞，但因原材料缺料、停產等因素無法修復時，我們將提供原購買金額之等值購物金。

所有保固申請均由 GORJES 進行評估認定。如有任何檢測或維修需求，請聯繫線上客服（Instagram: gorjes_tw / Facebook: Gorjes)，並提供訂單編號與飾品清晰照片。

GORJES Warranty & After-Sales Service

Every piece of GORJES jewelry embodies our dedication to detail and craftsmanship. We provide comprehensive after-sales support so you can wear your pieces with complete confidence.

  • 1-Year Limited Warranty (Taiwan Region) Within one year from the delivery date, GORJES provides complimentary repair or gemstone re-setting for manufacturing defects or loose stones under normal wear. Round-trip domestic shipping costs within Taiwan will be fully covered by us.

  • Overseas Warranty & Support To prevent potential damage during transit and avoid lengthy international shipping and custom procedures, we handle overseas claims differently: For covered manufacturing defects within the warranty period, we will directly issue store credit equal to the original purchase amount, saving you the hassle of cross-border shipping.

  • Paid Repair Service For damage caused by accidental impact, improper care, or for items past the 1-year warranty period, we will assess the feasibility of repair and provide a personalized quotation.

  • Non-Repairable Items If a covered defect occurs within the warranty period but the item cannot be repaired due to discontinued parts or material shortages, store credit equal to the original purchase amount will be issued.

All warranty claims are subject to evaluation and final determination by GORJES. If you require inspection or repair, please contact our customer support team（Instagram: gorjes_tw / Facebook: Gorjes) with your order number and clear photos of the item.