運送政策

Shipping Policy


運費 Shipping Fee

  • 台灣地區: 超商配送運費60元，滿3000元免運費/順豐宅配運費95元，滿8000元宅配免運
    Taiwan: Convenience store delivery: NT$60 shipping fee, free on orders over NT$3,000 / SF Express home delivery: NT$95 shipping fee, free on orders over NT$8,000.

  • 國際運費詳細內容請聯絡我們

    For international shipping details, please contact us.


出貨處理時間 Order Processing

  • 接單製作商品：我們的產品皆為接單製作，下單後需 7–10 個工作天製作，再寄出。請耐心等候您的專屬商品。
    Made-to-order items: Our products are made-to-order items. Please allow 7–10 business days for production before shipping. Thank you for your patience.

  • 預購或其他客製商品將依照商品頁面標示之製作天數出貨。
    Pre-order/customized items will ship according to the lead time stated on the product page.

運送時間 Shipping Time

  • 台灣本地訂單：預計 2–4 個工作天送達（不含例假日與國定假日）。
    Taiwan domestic orders: Estimated delivery within 2–4 business days (excluding weekends and public holidays).

  • 國際訂單：依地區不同約 7–14 個工作天，旺季或清關可能延長。
    International orders: Approx. 7–14 business days depending on destination; peak seasons or customs may cause delays.

運送方式 Shipping Methods

  • 本店透過 **e小包/順豐/EMS**寄送。
    Orders are shipped via ePacket/SF Express/EMS.

  • 顧客請提供正確的收件地址與聯絡方式，如因資訊錯誤導致配送失敗，需自行負擔再次寄送費用。
    Please provide accurate shipping information. Re-delivery fees due to incorrect address/recipient info will be borne by the customer.

關稅與稅費 Duties & Taxes

  • 商品價格 不含 進口關稅及稅金。
    Product prices do not include import duties or taxes.

  • 國際訂單若產生關稅/稅金，將由收件人於交貨時支付。
    Any duties/taxes incurred are the recipient’s responsibility upon delivery.

配送範圍 Shipping Coverage

  • 本店目前配送至以下地區：

    • 美國部分州：California、Illinois、Massachusetts、New Jersey、New York、Ohio、Texas、Washington

    • 亞洲：台灣、日本、新加坡、香港

    • 歐洲：法國、德國、荷蘭、英國

    若您所在國家/地區不在以上配送名單內，請與我們聯繫，我們將視情況協助安排。

    We currently ship to the following regions:

    • United States (selected states only): California, Illinois, Massachusetts, New Jersey, New York, Ohio, Texas, Washington

    • Asia: Taiwan, Japan, Singapore, Hong Kong

    • Europe: France, Germany, Netherlands, United Kingdom

    If your country/region is not listed above, please contact us and we will do our best to assist.

退換貨政策 Return & Exchange Policy

  • 因個人衛生考量，耳環/客製化商品恕不退換。
    For hygiene reasons, earrings/customized products are non-returnable.

  • 若商品有瑕疵或寄錯，請於收到後 7 日內與我們聯繫，我們將安排退換貨。
    If you receive a defective/wrong item, please contact us within 7 days of receipt for exchange/return.

  • 非瑕疵退貨之國際運費與關稅恕不退還，退貨運費需由買方負擔。
    For non-defective returns, international shipping fees and duties are non-refundable, and return shipping is at buyer’s cost.

聯絡我們 Contact Us

若您對運送政策有任何疑問，歡迎透過 聯絡我們 與我們取得協助。
If you have any questions regarding our shipping policy, please reach out via Contact Us.